;
Customer Testimonials
They make me have trouble with the second key of my truck I have to called them many times to get it, very bad experience with them.
My visit was to the service department. This visit was only for an oil change. Price was a little more than I expected. I appreciate knowing the work that needs to be done.
It was great. They had great workers great cars. We liked all the help the we received
Clay Cooley was great got and good deal and everyone was very friendly Troy was a superstar
They said they'd replaced the battery when I purchased the car but did not and my battery is dead within 15 days of the purchase.
Steve my salesman was amazing. He listened to my needs and wants. Rodney in financing was great as well even after I came back to negotiate my final cost.
Got what needed fixed in a timely manner. I noticed the difference as I drove off. Glad I listen to his advice.
Mo was great. She originally spoke to my nephew. She made good on her promise.
The desired vehicle we were looking for came up in a search engine which took us to the dealer website for viewing. The website accurately described the vehicle in detail. It was very easy to schedule an appointment with a team member and the vehicle was parked up front waiting for us when we arrived. Dealing with the sales agent "Mitch" made purchasing easy.
We were able to test drive, purchase, and drive home within a couple hours. We did find a very small interior blemish which did require us to bring in to the service dept. Scheduled ... Read More DealerRater - Jul 2, 2025
I had a great experience with a young lady named Mo at the Arlington store. Great job
I have been going to this location for years, and Adam has a consistent record of outstanding customer service. He is always personable and explains the issues clearly. What some would consider the "extra mile" is typical for him, and I truly appreciate both Adam and the Clay Cooley staff.
I've been purchasing here since 2012 Scott & Daniel are awesome. Tha ks for the best experience as always.
Adam is always great customer service he explains everything to me . He lets me know what is next. And what may happen if i ignore it.
I would love it if my radio would come inso I could use my radio when my friends and family are in it so I can brag on my car. I love how nice all the people are when I go to get my oil change.they treat me like family.
The staff’ was great. We are very happy with the car care we have received great service
Very professional and friendly service. Cost is up front. Check and advise for further service.
Wonderful experience, very friendly and customer oriented. I was made aware of each step in the process. I would definitely refer my friends and family.
Had a field and producers experience. They were very kind and helpful always making the experience of the one
Fast service for state emissions testing v v v v v v v v v
They do a Great service for my car Mitsubishi Outlander and give me a free car wash
Scott helped me find a super steal of an economic car. It was right in my budget and just what I needed! The staff at this dealership worked very efficiently.
Super fast process. Typically you spend hours at the dealership. The team got me out of my old vehicle and heading home with my new one in less than 2 hours.
My car is still doing the same thing I bought it in for so im just going to take it to another Mitsubishi dealership
Good service found a/c leak and repaired first time. Fare prices and wife happy with working A/C thanks
They where awesome Mrs Fletcher was amazing to work with and that women can sale some cars
He is very informative and knowledgeable. Not only does he take good care of my car, but I feel like he cares about me as a customer.
The sales team and financial team was very accommodating and helpful, I didn’t feel rushed but at the same time they made it fast and easy to get in a brand new suv. Thank you Clay Cooley Mitsubishi!!
A great place to deal with. Service is wonderful and personal is nice, friendly and helpful.
A one dealership, and how I was treated with experience people. Not pushed or not telling what you wanted to hear. But very direct in what the problem is and how it can be taken care of.
I really appreciate everyone who contributed to the success of me buying my car. Everything was straightforward, and simple. Everyone was extremely helpful, and persistent. This is the first car I truly bought by myself, so I was a bit worried about what I was looking for. Though with the help of the service team they helped me learn through the different cars they have at the dealership. I’m grateful I found the perfect one for me, I really want to give a shoutout to Adam, Jesse, and Ket for the advice needed for this purchase. I will continue ... Read More DealerRater - Jun 6, 2025
Great work Overall. The whole department team. I was more than impressed and pleased with the work ethic of the whole team.
The service advisors and mechanics are great. They are all very knowledgeable, professional and friendly. Jesse took great care of me and my vehicle.
Very kind, helpful, and professional. I would recommend them. Didn't try to talk me into something I didn't need.
Communication was great in services provided and recommended . I have been going to clay Cooley for several years to get my auto service and the service grade has not changed. 5 plus Star service always .
Great customer service.. and friendly staff.. always Great time for my vehicle to get service
Love it very clean and very welcoming nice selection of vehicles to choose from awesome
Amazing service and I appreciate all the tips I got for my cars maintenance/upkeep.
They always take care of me, that is why I come back for all my services.
The staff is very nice, knowledgeable, understanding, empathetic, and helpful. I would recommend all my family and friends with a Mitsubishi to come to Clay Cooley.
Treated well, good deal. Vehicle was clean and in excellent working order. Would recommend them.
Rico was patient and looked out for me like a father. Thank you so much!
Excellent service, quickly and good technical explanation, very consideration about my family time in shop good people definitely I recommend it
Had a great experience very fast service. They made sure I was taken care of.
The workers were very professional, very thorough and very kind. I will recommend anyone to buy a car from Clay Cooley because your maintenance will be spot on.
Clay Cooley never let me down and Mr. Adam definitely get my vehicle serviced great and clay Cooley is the place to go if you’re looking for great service
I came in right before they closed for a last minute oil change. Despite the inconvenient timing, they were friendly and quick to service my car. I appreciate the service! Thank you.
Everything happens like Lockport Adam and the guys are perfect. They’re very helpful and also very kind. Thank you for your help.
Great service friendly people good prices Nice cars Will always shop Clay Cooley the best
I had an outstanding experience with the service department at Adam and Clay Cooley Mitsubishi. From the moment I arrived, the staff was friendly, professional, and clearly dedicated to customer satisfaction. They took the time to explain the work that needed to be done, answered all my questions patiently, and kept me updated throughout the entire process. The technicians were knowledgeable and efficient, and my vehicle was serviced in a timely manner. I really appreciated their honesty and attention to detail—it’s not easy finding a service center you can truly trust, but this team absolutely earns it. Whether ... Read More DealerRater - May 17, 2025
It is always a great experience coming into the dealership. Everyone is very easy to work with. Adam has been incredible every time we see with him
Was amazing. Thank you Jaylen, Thank you Malcolm, Thank you Rodney, and thank you Don. Yall are great!
I really like this dealership. I always go there and get my oil changed. Great.
They get u in and out do good service good on keeping an appointment on time
Purchase the car The experience was not like I expected to be but it all turned out well
Loud music with obscenities. Unprofessional attitude and swearing during financing. Salesman was nice and professional but after leaving his care, it was terrible. I don’t even believe I want to have my car serviced there and will choose other Mitsubishi dealerships in the future.
Service was amazing and employees broke everything down and made it easy for me to understand.
pues llo me siento muy bien como en confianza e comprado 3 vehículos con ello y muy buena acción
I have tried to complete this survey 5 times already. So you to fix this part. My experience with my sales rep Enrique was great! I love my new Outlander.
If they could offer a discount or coupon for the oil change like they usually do because I only bring my car there would've been great consistency
This was my first service appointment for my Mitsubishi Mirage Black Edition. I was very pleased with the prompt service and washed and vacuumed car. You guys rock!
Absolutely phenomenal experience, Ken & Andrew were super transparent & walked me through all my options, I was nervous as a first time buyer but they made everything super easy & I got a great vehicle at a great payment.
This was the worst experience I have ever had in working with a car dealership. They claimed one price, but continued to bring me a price that was much higher during the buying experience. A month after purchasing the vehicle there became an issue that needed to be seen at Service. Even though I had purchased the vehicle just a month prior they were not willing to waive a diagnostic fee or back their vehicle in anyway. When I inquired “is there anything you can do for me” they claimed they were gutted on the deal and I was made ... Read More DealerRater - May 1, 2025
Great service, on time, made feel special. Words cannot really stress all. Just a great job
Had very easy process and Troy was very helpful with getting me into a vehicle.
Excellent service and a fine service department in every way. I liked how I was treated!
Jo was a pleasure, very informative!! Will always come back to Clay Cooley Mitsubishi Bye
I don’t know why the person Taking the car to the back,does not put plastic and floor liners in to help keep black marks off!
The best! Thanks so much I am beyond happy. Made my dreams to reality! Awesome
It was quick fast and I was back on the road. I called them first they had my tire in stock..
Hassle free, cordial and fast pace deal done. Everyone was forthcoming and very friendly environment.
Good Jo was very personable and helpful. She explained things clearly and made the experience less stressful.
Wonderful customer service. Would recommend anyone looking for a car to arrive at this dealership. 10/10 service!
Getting to a price I was comfortable paying was smooth, everything afterwards not so much. Vehicle ended. up requiring maintenance, communication was lacking. Post sale customer service was poor.
Great experience here. Treated very well and my sales expert Kelly was extremely helpful and efficient.
Always very nice and professional do a very good job and keep customer informed and hand wash cars
Horrible service, unprofessional and extremely poor quality of services. Jonah was a very conniving person and particularly pathetic in this regard.
Being the first time buying a car from a dealership, they work with me very well very diligently explained all the procedures I couldn’t ask for more. I’m grateful my first experience was a really good experience. Thank you clay cooley.
This team gets the job done. They do great at listening to all of your concerns. If it looks like the ball is being dropped, they are quick To correct the issue. Very friendly welcoming staff on site
Adam along with Eddie and Emmanuel ask and researched what I needed, and help me tremendously and getting it taken care of.
Great service everytime I go they treat you like family I would recommend my family and friends to go there
I have enjoyed all of my interactions with Clay Cooley Mitsubishi from start to finish including my first service experience too!
Good staff. They helped us out greatly. We will return. Thank you. Thank you. Thank you..
I love coming to the Arlington Mitsubishi they are fast and does a good work
Was very nice and friendly. However, my vehicle was misdiagnosed and they refused to admit their mistake. Paid to have it fixed and left with it still broken.
Recomiendo ampliamemte el servicio que me dieron en la agencia Mitsubishi clay cooley, el señor ADAM es muy amable, esta altamente capacitado, su servicio al cliente es impecable, nos ayudo a resolver de forma eficaz y oportuna todas nuestras dudas y el detalle que tenia nuestro auto fue reparado. Mi esposo y yo estamos muy felices con los resultados
excellent dealership. they know how to get a deal done and it was an all-around great experience. My salesperson was Jaylan Hearst. He took time getting me from a TestDrive to driving off.
Everyone was kind, but they didn’t provide the benefits that were supposed to be included with Motor Trend certified vehicles. I only received one key and didn’t receive the one year warranty despite asking about both.
The staff is always friendly and able to get me in with no problems for my oil changes
They always have great customer service and take pride in what they do. I appreciate the level of care my vehicle receives.
I bought the car with the rear bumper peeling, front lip damage, and paint peeling off. The only service they performed was fixing a leaking flex pipe. I was told by the manager that everything would be fixed, but later I was informed they couldn't do anything about these issues since I bought the car from them in that condition.
Stopped in for oil change without an appointment. Got it done with no hassle. VERY. HAPPY 😊
This service department is honest and helpful. Everyone was kind! Thank you guys for everything!
I'm well satisfied with you good service, Thanks to everyone helping me at this visit.
The experience was great very professional and courteous…and work to achieve a great deal
The used car we purchased is wonderful but have lots to learn on it. Our salesman was great. Our car was missing the jack and a spare tire but he was able to get us a jack. We had to purchase a full sized tire as a spare because the donut spare would have been twice the price. That is my only complaint. Feel like the dealership should have reimbursed us for that expense since the spare should have been there
inancing, as they were not able to do a trade in so told them to proceed without it. Each time I was told let me check on it for you then day 3 I contact sales lady who tells me the car was sold by a different location the night before. This was my issue with previous dealership and she knew what I had experienced first conversation, promising it wouldn’t happen here. She said she would correct issue by finding me a similar car. I had to reach out multiple times just to find out they were working on getting ... Read More DealerRater - Mar 30, 2025
Was a very pleasant experience, they make you feel like they take care of the problems for you, I'm satisfied with the service.
Convenient location and represents my car origin, good customer service and close to my house.
Adam is very professional and a fair service representative. He’s caring and patient in listening to your needs. He provided great service for my car repair. I recommend this place for service needs.
I bought my car new at Clay cooley,I only had excellent service and I expect it will continue. G little.